How to Submit a Support Request
When you need assistance with your tax filing, issuing a support ticket is the fastest way to receive assistance from one of our support specialists. To submit a support ticket, please follow the simple steps below.
Please note, when submitting a support ticket make sure to monitor your promotions/spam folder as email clients may sometimes mistakenly sort these emails here. If you do find an email has gone to one of these folders, please make sure to click "send to inbox" or "not spam".
Step 1: Login to your account at http://www.tianhua16.com.cn/login.php.
Step 2: Once logged in click the "Help" button in the top right corner of the page.
Step 3: Enter a brief question and click the "Search" button. A list of articles pertaining to your question will appear.
Step 4: If you do not see the answer in one of our help articles, at the bottom of the help window, click the "Click here" link to issue a support ticket.